Privacy Policy

At Oasis Africa Wellness, we take your privacy and confidentiality seriously. This policy outlines how we collect,

use, and protect your personal information.

 

1.   Information Collection We collect personal information 

        including:

• Name and contact details

• Basic demographic information

• Employment information (for EAP services)

• Health and mental health information relevant to your care

• Session notes and treatment records

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2.    Confidentiality Commitment Our commitment to your

         privacy includes:

• Strict adherence to professional counseling ethics and standards

• Secure storage of all client information

• Limited access to client records (authorized personnel only)

• Confidential handling of all therapy and counseling sessions

 

3.    Information Usage Your information is used solely for:

• Providing therapeutic services

• Coordinating care with authorized healthcare providers

• EAP service administration

• Training program registration and delivery

• Legal compliance and reporting requirements

 

4.    Data Protection We protect your information through:

• Encrypted digital storage systems

• Secure physical filing systems

• Password-protected databases

• Regular security audits

• Staff confidentiality training

 

5.    Information Sharing We will only share your information:

• With your explicit written consent

• When required by law

• In cases of immediate risk to self or others

• As required for EAP reporting (anonymous aggregate data only)

 

6.    Client Rights You have the right to:

• Access your personal records

• Request corrections to your information

• Withdraw consent for information sharing

• Receive information about our privacy practices

• File a complaint about privacy violations

 

7.    EAP-Specific Privacy For Employee Assistance Program

         clients:

• Your employer will not receive individual session details

• Only anonymous, aggregate data is shared for program evaluation

• Your use of EAP services remains confidential

 

8.    Digital Communication Regarding electronic

        communication:

• Emails are used for scheduling only

• Sensitive information is not sent via email

• Online platforms use secure, encrypted connections

 

9.    Records Retention We maintain records according to:

• Professional counseling standards

• Legal requirements

• Industry best practices

 

Contact Information

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For privacy concerns or questions:

admin@oasisafrica.co.ke

 

This privacy policy may be updated periodically. Clients will be notified of any significant changes.

Last Updated: 6 January 2025